Refund policy

At aurabyayesha.com, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing an order.

Refund Policy

We generally do not offer refunds. However, if you receive a damaged or defective product, you may be eligible for a refund.

To request a refund for a damaged or defective item:

• You must contact us within 7 days of receiving your order.
• Please provide clear photos or videos showing the damage or defect.
• Once the issue has been reviewed and approved, we will process the refund accordingly.

We are responsible for providing a refund only in cases where the product received is damaged or defective.

Exchange Policy

If you are not satisfied with a product and would like to exchange it, an exchange may be possible, subject to product availability and our exchange conditions.

Please note:

• Cash refunds will not be provided for products that you simply do not like or wish to change.
• Eligible items can be exchanged for another product instead.
• The replacement will be provided in the form of a product-for-product exchange, not a cash refund.

We recommend contacting our customer support team before returning or exchanging any item.

Thank you for shopping with us!